OMUR SERVICES BOOKING CONDITIONS
The following conditions apply to for all transportation services to be provided by transportation service providers registered directly with the Omur Services Platforms.
GENERAL INFORMATION (RULES IN THE VEHICLE, TRANSPORT OF MINORS AND ANIMALS, LUGGAGE) VEHICLE & BOOKING CLASSES
The vehicle pictures shown on the platform serve exclusively to illustrate the different vehicle in same model and brand . Please take into consideration that any of these vehicles could be assigned to your reservation when choosing the desired category, brand and model. The availability of some vehicle’s classes may also vary depending on the booking location & time.
RULES IN THE VEHICLE
The following rules apply to every trip:
• No smoking in the vehicle
• Seat belts must be worn
• Vehicle must be treated with care
In the event of non-compliance with these rules and inappropriate behaviour such as vandalism and activities that make the driver feel unsafe or uncomfortable, the total amount of the agreed fees remains payable, less any expenses that may have been saved. Additionally, the service provider may claim compensation from the user or passenger for the necessary repair of damage to the vehicle or cleaning dirt in the vehicle caused by the passenger that exceeds the usual level.
TRANSPORT OF BABY AND ANIMALS
This information must be entered in the NOTES under ADDITIONAL INFORMATION when booking. If you would like a child seat, the age, height, and weight of the child are required. If this information is not included in the booking, the trip may not be carried out due to safety regulations depending on the legislation of the country in which the trip takes place. The trip will be fully charged.
If you’re travelling with an animal, please add a comment under NOTES under ADDITIONAL INFORMATION. Omur services cannot guarantee that all our service providers allow animals.
TRANSPORT OF UNACCOMPANIED MINORS
Travel arrangements for unaccompanied minors are not approval
LUGGAGE
The luggage allowance is not more than the quantity which is mentioned at quote. Please be careful about accepted dimensions of 20 linear inches are the standard for international luggage size
CANCELLATION
DESTINATION BOOKING
Free: up to 24 hours before the agreed pick-up time
%50 of the total fare will be charged for cancelations between 12 to 24 hours
%70 of the total fare will be charged for cancelations less than 12 hours
If no payment has done from 1 week earlier than pick up time, the booking is going to cancell .
FREE INCLUDED WAITING TIME
For all pickup locations except the airport:
The greeting time is 15 minutes for each ride from the agreed pick up time or drop off time . The passenger may use greeting time at pick up time or drop off
For airport pickups:
60 minutes, beginning from actual landing for international flights 30 minutes, beginning from actual landing for domestic flights
If no flight number was specified during the booking, the waiting time of 60 minutes begins with the agreed pick-up time that was scheduled at the time of booking.
Additional waiting time is charged in 15 minute blocks at 22,5 USD EXTENSION OF WAITING TIME FOR ALL PICK-UP LOCATIONS: DESTINATION BOOKING
The passenger can ask the driver for additional waiting time. Extending the waiting time cannot be guaranteed. The driver will decide whether this is
possible or not, depending, for example, on his future journeys on his schedule. The following costs are incurred: 1,5 USD per minute.
BOOK BY THE HOUR
The book by the hour booking starts with the arrival of the customer or after the waiting time has elapsed; the driver will stay booked for the passenger for duration of the reservation. Minimum charge of hourly booking is 3 hours.
Additional waiting time is charged in 15 minute blocks at 22,5 USD.
If the driver cannot extend the waiting time and the ride can not start within the free included waiting time period after the agreed pick-up time, this will be regarded as a no-show of the customer. In this case, the ride will be invoiced at 100%. Please see the section nonclusion of the ride for more information.
CHANGES TO THE BOOKING (STOP-OVERS, EXTENDING OF HOURS)
STOP-OVERS
DESTINATION BOOKING
Stop-offs are possible if the request is indicated in the NOTES under ADDITIONAL INFORMATION and confirmed in writing by the reservation details . A spontaneous stop-off on site will be possible only with the driver’s
agreement. For stop-offs, additional mileages charges and additional waiting times may apply, see MILEAGE DURING THE RIDE and WAITING TIME ON PICK-UP sections.
BOOK BY THE HOUR
The driver can be informed of any desired stop-offs directly on site. If you have a specific wished route when booking, please share it under NOTES under ADDITIONAL INFORMATION. As long as the stop-offs are within the booked time window, no additional fees will be charged. However, additional mileage fees may apply, see MILEAGE DURING THE RIDE section.
EXTENDING THE BOOKING PERIOD FOR BOOKINGS BY THE HOUR
In order to extend the booking, the customer must inform Omur Services and receive a confirmation before starting the journey. If you would like to spontaneously extend it on site, the driver will decide whether this is possible depending on connecting trips. It is only possible to extend it in 1 hour blocks for a fee.
MILEAGE DURING THE RIDE
FREE INCLUDED MILEAGE
DESTINATION BOOKING
All the mileage necessary to make the booked destination ride.
BOOK BY THE HOUR
EXTENDING OF MILEAGE FOR DESTINATION BOOKINGS AND BOOKINGS BY THE HOUR:
If the included mileages per destination booking or book by the hour are exceeded, additional mileage will be charged 5,00 /USD
If additional tolls are incurred in connection with the additional mileage, the passenger must pay these themselves.
EXTRA COSTS DURING THE RIDE
Any extra costs that may incur during the ride, will be charged after the ride to the method of payment the original booking was made with. The booking customer is responsible for the resulting extra costs.
NONCONCLUSION OF THE RIDE
PASSENGER DOES NOT TURN UP
If the passenger does not arrive at the agreed pick-up location without cancelling the booking within the free waiting period after the agreed pick-up time and if they cannot be reached via the telephone number stated in the booking and did not try to contact Omur Services to request extra waiting time, this will be regarded as no-show of the customer. In this case, the journey will be invoiced at 100%.
DRIVER DOES NOT TURN UP
If the driver does not arrive, the passenger must contact the driver directly. The passenger always receives the telephone number by EMAIL and SMS at least 30 minutes before the agreed pick-up time . If the driver is not available,
please contact the Omur Services at +1 (646) 836 0306 and we will find an alternative solution for the transfer.
PASSENGER PREVENTS TRANSPORT
If the passenger decides to refrain from a journey because the driver refuses special services (e.g. transport of children, animals, bulky luggage), which the transport service provider previously did not agree to, the total amount of the fees agreed for the journey remains payable, less any expenses saved.
REFUSAL OF THE RIDE BY THE DRIVER
The driver may refuse to carry out the journey if the passenger does not comply with the rules in the vehicle or if he or she suspects that the person booking or the passenger is part of an illegal organisation or uses the services in an illegal manner or for illegal purposes.